Introduction
Welcome to our Shipping and Returns page! Here, we’ll break down everything you need to know about how we handle orders, deliveries, returns, and exchanges. We want to make your experience smooth, so if you ever have any questions, don’t hesitate to reach out!
Shipping Information
Processing Time
We aim to process and ship all orders within 2 business days. If there’s any delay, we’ll let you know as soon as possible. Orders are processed during our regular business hours, Monday through Friday, excluding holidays.
Shipping Rates
We offer [flat-rate/weight-based] shipping rates, which are calculated at checkout based on the items in your order and your delivery location. We try to keep shipping costs as fair and transparent as possible, so you’ll see the exact shipping rate before you complete your purchase.
Delivery Times
Delivery times vary depending on your location and the shipping method selected. Standard shipping typically takes 1 to 10 business days, while expedited shipping (if available) can take 1 to 8 days. Please note that these are estimates, and actual delivery times may vary based on your location and carrier.
Order Tracking
Once your order is on its way, we’ll send you an email with a tracking number and a link to track your package. You can monitor your order’s journey from our warehouse to your doorstep!
Returns and Exchanges
Eligibility
We want you to love your purchase! If you’re not fully satisfied, you can return items within 15 days of receiving your order. Items must be in their original condition—unused, undamaged, and in the original packaging. Personalized or custom items are not eligible for return unless there is a defect or mistake.
Return Process
To initiate a return, please contact us at nancy@rediscovernovascotia.com with your order number and reason for the return. We’ll provide you with instructions and a return shipping label, if applicable. You’ll be responsible for shipping costs unless the return is due to an error on our part.
Refunds
Refunds will be issued to the original payment method once we’ve received and processed your returned item. Please allow 4-14 business days for the refund to appear in your account. If you don’t receive it within that time frame, please reach out to us, and we’ll assist you.
Exchanges
We’re happy to offer exchanges on items that meet the return criteria, provided the item you’d like to exchange is in stock. To start the exchange process, contact us at nancy@rediscovernovascotia.com, and we’ll guide you through the next steps.
Damages and Issues
If your item arrives damaged or you received the wrong product, please contact us immediately at nancy@rediscovernovascotia.com with photos of the issue. We’ll work with you to resolve the problem, whether that means sending a replacement, issuing a refund, or finding another solution.
Non-Returnable Items
Some items can’t be returned, including:
- Custom or personalized products
- Sale items or final sale products
If you’re unsure whether an item is returnable, feel free to contact us before making your purchase!
International Orders
For our international customers, please be aware that additional shipping costs and customs fees may apply, depending on your location. Customs processing times can also lead to delays beyond our control. Unfortunately, we cannot guarantee delivery times for international orders, but we’ll provide you with tracking information so you can monitor your package’s progress.
Contact Information
If you have any questions about your order, need help with returns or exchanges, or have any concerns, please contact us at nancy@rediscovernovascotia.com. We’re here to help and make sure you’re satisfied with your experience!